All Metrics
218 resultsCustomer Acquisition Cost (CAC)Total sales & marketing spend divided by new customers acquired
SalesMarketingCurrencyMonthly
Monthly Recurring Revenue (MRR)Predictable revenue normalized to a monthly amount
FinanceSalesCurrencyMonthly
Net Promoter Score (NPS)Measures customer loyalty and likelihood to recommend
Customer SuccessProductScore / IndexQuarterly
Churn RatePercentage of customers lost over a given time period
Customer SuccessProductPercentageMonthly
Customer Lifetime Value (LTV)Total revenue expected from a customer over their entire relationship
FinanceMarketingCustomer SuccessCurrencyQuarterly
Win RatePercentage of deals won out of total opportunities
SalesPercentageQuarterly
Average Deal SizeMean revenue per closed deal
SalesCurrencyMonthly
Sales Cycle LengthAverage number of days from first contact to closed deal
SalesDurationMonthly
Quota AttainmentPercentage of sales quota achieved by a rep or team
SalesPercentageQuarterly
Pipeline VelocitySpeed at which deals move through your sales pipeline
SalesRateMonthly
Employee Turnover RatePercentage of employees who leave the organization over a period
HR / PeoplePercentageQuarterly
Gross MarginPercentage of revenue remaining after cost of goods sold
FinancePercentageMonthly
Conversion RatePercentage of visitors or leads who take a desired action
MarketingProductPercentageWeekly
Daily Active Users (DAU)Number of unique users who engage with the product each day
ProductEngineeringCountDaily
Gross Margin (GM)Revenue minus cost of goods sold, expressed as a percentage of revenue
FinanceExecutive / C-SuitePercentageMonthly
Operating Margin (OM)Operating income as a percentage of revenue
FinanceExecutive / C-SuitePercentageQuarterly
Net Profit Margin (NPM)Net income as a percentage of revenue
FinanceExecutive / C-SuitePercentageMonthly
Return on Assets (ROA)Net income as a percentage of total assets
FinanceExecutive / C-SuitePercentageQuarterly
Return on Equity (ROE)Net income as a percentage of shareholder equity
FinanceExecutive / C-SuitePercentageQuarterly
Current Ratio (CR)Current assets divided by current liabilities
FinanceExecutive / C-SuiteRatioQuarterly
Quick Ratio (QR)Liquid assets divided by current liabilities
FinanceExecutive / C-SuiteRatioQuarterly
Debt-to-Equity Ratio (D/E)Total debt divided by total equity
FinanceExecutive / C-SuiteRatioQuarterly
EBITDA (EBITDA)Earnings before interest, taxes, depreciation, and amortization
FinanceExecutive / C-SuiteCurrencyQuarterly
Monthly Burn Rate (MBR)Average monthly cash outflows exceeding revenue
FinanceExecutive / C-SuiteCurrencyMonthly
Cash Runway (CRW)Number of months a company can operate with current cash and burn rate
FinanceExecutive / C-SuiteDurationMonthly
Cash Conversion Cycle (CCC)Days between cash outlay and cash collection
FinanceOperationsDurationQuarterly
Days Sales Outstanding (DSO)Average days to collect payment after a sale
FinanceSalesDurationMonthly
Days Inventory Outstanding (DIO)Average days inventory is held before sale
OperationsFinanceDurationMonthly
Inventory Turnover (IT)Number of times inventory is sold and replaced during a period
OperationsFinanceRatioMonthly
Asset Turnover Ratio (AT)Revenue generated per dollar of assets
FinanceExecutive / C-SuiteRatioQuarterly
Cost Per Acquisition (CPA)Total marketing spend divided by number of customers acquired
MarketingSalesCurrencyMonthly
Click-Through Rate (CTR)Percentage of users who click an ad or link after seeing it
MarketingPercentageDaily
Cost Per Mille (CPM)Cost of 1,000 ad impressions
MarketingCurrencyDaily
Cost Per Click (CPC)Average cost paid per ad click
MarketingCurrencyDaily
Marketing Qualified Leads (MQL)Leads nurtured by marketing and ready for sales handoff
MarketingSalesCountWeekly
Sales Qualified Leads (SQL)Leads accepted and qualified by sales team
MarketingSalesCountWeekly
Email Open Rate (EOR)Percentage of recipients who open an email
MarketingPercentagePer Campaign
Email Click Rate (ECR)Percentage of email recipients who click links in the message
MarketingPercentagePer Campaign
Website Conversion Rate (CVR)Percentage of website visitors who complete a desired action
MarketingProductPercentageDaily
Return on Ad Spend (ROAS)Revenue generated for every dollar spent on advertising
MarketingRatioDaily
Website Traffic (WT)Total number of visitors or sessions to the website
MarketingCountDaily
Bounce Rate (BR)Percentage of single-page sessions
MarketingProductPercentageDaily
Average Session Duration (ASD)Average time visitors spend on the website per session
MarketingProductDurationDaily
Pages Per Session (PPS)Average number of pages viewed per visitor session
MarketingProductRatioDaily
Cost Per Lead (CPL)Total marketing spend divided by number of leads generated
MarketingSalesCurrencyMonthly
Lead Conversion Rate (LCR)Percentage of leads that convert to customers
SalesMarketingPercentageMonthly
Marketing ROI (MROI)Net profit from marketing relative to marketing costs
MarketingFinancePercentageQuarterly
Monthly Active Users (MAU)Number of unique users who engage with the product in a month
ProductEngineeringCountMonthly
Day 1 Retention Rate (D1 Ret)Percentage of users who return on day 1 after first engagement
ProductEngineeringPercentageDaily Cohorts
Day 7 Retention Rate (D7 Ret)Percentage of users who return within 7 days after first engagement
ProductEngineeringPercentageWeekly Cohorts
Day 30 Retention Rate (D30 Ret)Percentage of users who remain active 30 days after first use
ProductEngineeringPercentageMonthly Cohorts
Feature Adoption Rate (FAR)Percentage of users who engage with a specific feature
ProductEngineeringPercentageWeekly
Time to Value (TTV)Days from first use to achieving core product value
ProductEngineeringDurationCohort-based
Onboarding Completion Rate (OCR)Percentage of new users who complete onboarding flow
ProductEngineeringPercentageDaily
Activation Rate (AR)Percentage of new users who reach the aha moment
ProductEngineeringPercentageDaily Cohorts
Stickiness Ratio (Stickiness)Ratio of daily to monthly active users (DAU/MAU)
ProductEngineeringPercentageMonthly
Session Frequency (SF)Average sessions per user over a period
ProductEngineeringRatioDaily
Product Engagement Score (PES)Composite metric measuring user engagement across actions
ProductEngineeringScore / IndexWeekly
Average Session Length (ASL)Average time spent per user session
ProductEngineeringDurationDaily
Viral Coefficient (k-factor)Average new users acquired per existing user via sharing
ProductMarketingRatioWeekly
Net Revenue Retention (NRR)Revenue retained plus expansion from existing customers
ProductFinancePercentageMonthly
Annual Recurring Revenue (ARR)Predictable annual revenue from subscriptions
FinanceSalesCurrencyMonthly
Average Revenue Per User (ARPU)Average monthly or annual revenue per active customer
SalesFinanceProductCurrencyMonthly
CAC Payback PeriodMonths required to recover customer acquisition costs
SalesFinanceDurationMonthly
LTV:CAC RatioRelationship between customer lifetime value and acquisition cost
SalesFinanceRatioQuarterly
Revenue Churn RatePercentage of recurring revenue lost from cancellations in a period
SalesFinanceCustomer SuccessPercentageMonthly
Expansion RevenueNew revenue from upsells and cross-sells to existing customers
SalesFinanceCustomer SuccessCurrencyMonthly
Pipeline Coverage RatioRatio of sales pipeline value to sales quota
SalesRatioMonthly
Sales VelocityRate at which deals progress through sales pipeline stages
SalesRateMonthly
Revenue per Sales RepAverage revenue generated by each sales representative
SalesCurrencyMonthly
Opportunity Conversion RatePercentage of qualified opportunities that close as won deals
SalesPercentageMonthly
Gross Dollar Retention (GDR)Percentage of recurring revenue retained from existing customers
FinanceCustomer SuccessSalesPercentageMonthly
Customer Concentration RiskPercentage of revenue from top customers indicating dependency risk
SalesFinancePercentageMonthly
Lead Response TimeAverage time from lead creation to first sales outreach
SalesDurationWeekly
Employee Retention Rate (ERR)Percentage of employees who remain with the organization over a specific period
HR / PeoplePercentageMonthly
Revenue per Employee (RPE)Average revenue generated by each employee
FinanceHR / PeopleCurrencyQuarterly
Employee Net Promoter Score (eNPS)Measures employee loyalty and likelihood to recommend as a place to work
HR / PeopleScore / IndexQuarterly
Time to Fill (TTF)Average days required to fill an open position from posting to hire acceptance
HR / PeopleDurationMonthly
Employee Satisfaction Score (ESS)Overall employee satisfaction rating aggregated across multiple dimensions
HR / PeopleScore / IndexQuarterly
Internal Mobility Rate (IMR)Percentage of employees who move into new roles or receive promotions internally
HR / PeoplePercentageQuarterly
Training Completion Rate (TCR)Percentage of assigned training programs that employees successfully complete
HR / PeoplePercentageMonthly
Workforce Productivity (WP)Measure of how effectively employees produce output relative to their roles
HR / PeopleRateMonthly
Bench Strength (BS)Percentage of critical positions with ready successors in the pipeline
HR / PeoplePercentageQuarterly
Absenteeism Rate (AR)Percentage of scheduled work time that employees are absent
HR / PeoplePercentageMonthly
Cost per Employee (CPE)Average total compensation cost associated with each employee
FinanceHR / PeopleCurrencyQuarterly
Recruitment ROI (RROI)Return on investment from recruitment and hiring activities
HR / PeoplePercentageQuarterly
On-Time In-Full (OTIF)Percentage of orders delivered on time and complete with all items
OperationsSupply ChainPercentageWeekly
Inventory Turnover (ITR)Number of times inventory is sold and replaced over a specific period
OperationsSupply ChainRatioMonthly
On-Time Delivery Rate (OTD)Percentage of orders delivered on or before the promised delivery date
OperationsSupply ChainPercentageWeekly
Fill Rate (FR)Percentage of customer orders fulfilled completely from available inventory
OperationsSupply ChainPercentageWeekly
Order Cycle Time (OCT)Total time from customer order placement to delivery
OperationsSupply ChainDurationWeekly
Supply Chain Cost (SCC)Total supply chain costs as a percentage of sales
OperationsSupply ChainFinancePercentageMonthly
Defect Rate (DR)Percentage of defective items received or produced out of total items
OperationsSupply ChainPercentageDaily
Perfect Order Rate (POR)Percentage of orders delivered on-time, in-full, damage-free with correct documentation
OperationsSupply ChainPercentageWeekly
Warehouse Efficiency (WE)Measure of how effectively warehouse resources are utilized
OperationsSupply ChainRateWeekly
Supplier Compliance Rate (SCR)Percentage of supplier deliveries meeting all quality and specification requirements
OperationsSupply ChainPercentageMonthly
Cash Conversion Cycle (C2C)Days between paying suppliers and receiving payment from customers
FinanceOperationsDurationMonthly
Patient Satisfaction Score (PSS)Patient survey-based satisfaction metric measuring care quality and experience
Customer SuccessOperationsScore / IndexQuarterly
Average Length of Stay (ALOS)Mean number of days a patient stays in the hospital or facility
OperationsFinanceDurationMonthly
Overall Equipment Effectiveness (OEE)Manufacturing productivity metric combining availability, performance, and quality
OperationsEngineeringPercentageDaily
Production Yield Rate (PYR)Percentage of product meeting quality standards without rework
OperationsEngineeringPercentageDaily
Net Interest Margin (NIM)Percentage of assets generating interest income after interest expense
FinancePercentageMonthly
Loan Loss Provision Ratio (LLPR)Ratio of loan loss reserves to total loans outstanding
FinancePercentageQuarterly
Occupancy Rate (OR)Percentage of available units or spaces that are rented or occupied
OperationsFinancePercentageMonthly
Fleet Utilization (FU)Percentage of available vehicles actively delivering cargo or passengers
OperationsPercentageDaily
Same-Store Sales (SSS)Year-over-year sales growth for stores open at least 12 months
SalesOperationsPercentageMonthly
Student Completion Rate (SCR)Percentage of students completing a program or course successfully
OperationsCustomer SuccessPercentageAnnually
Revenue Per Available Room (RevPAR)Average revenue earned per available room regardless of occupancy
OperationsFinanceCurrencyDaily
Guest Satisfaction Score (GSS)Average satisfaction rating from post-stay guest surveys
Customer SuccessOperationsScore / IndexMonthly
Cost Per Outcome (CPO)Average cost to achieve one program outcome or impact metric
FinanceOperationsCurrencyMonthly
Click-Through Rate (CTR)Percentage of ad impressions that result in a click to the destination
MarketingPercentageDaily
Hospital-Acquired Infection Rate (HAI)Percentage of hospital patients acquiring infections during their stay
OperationsCustomer SuccessRateMonthly
Risk-Adjusted Mortality Rate (RAMR)Hospital mortality rate adjusted for patient risk factors and case mix
OperationsCustomer SuccessPercentageQuarterly
Door-to-Balloon Time (D2B)Time from hospital arrival to coronary angioplasty balloon inflation in acute MI
OperationsDurationMonthly
Sepsis Bundle Compliance Rate (SBCR)Percentage of sepsis cases receiving all elements of the treatment protocol
OperationsPercentageMonthly
Discharge Against Medical Advice Rate (AMA)Percentage of patient discharges occurring against physician recommendation
Customer SuccessOperationsPercentageMonthly
Emergency Department Wait Time (EDWT)Average time from ED arrival to initial physician evaluation
OperationsCustomer SuccessDurationDaily
Donor Retention Rate (DRR)Percentage of donors giving again in consecutive years
FinanceCustomer SuccessPercentageAnnual
Program Return on Investment (Program ROI)Ratio of program outcomes value to program cost
FinanceOperationsRatioAnnual
Volunteer Hours Contributed (VHC)Total hours donated by volunteers in service of mission
OperationsCustomer SuccessCountMonthly
Program Effectiveness Score (PES)Composite measure of program outcomes vs goals and benchmarks
OperationsFinanceScore / IndexQuarterly
Average Daily Rate (ADR)Mean room revenue per occupied room per night in hospitality
FinanceOperationsCurrencyDaily
Total Revenue Per Available Seat Unit (TRevPASU)Revenue per available seat unit in hospitality/restaurants
FinanceOperationsCurrencyDaily
Student Retention Rate (SRR)Percentage of students continuing from one period to the next
Customer SuccessOperationsPercentageAnnual
Graduation Gap Closure Rate (GGCR)Improvement in graduation rate for underrepresented student groups
OperationsPercentageAnnual
Cost Per Graduate (CPG)Average institutional cost to produce one graduate
FinanceOperationsCurrencyAnnual
Rent-to-Income Ratio (RTI)Proportion of tenant income spent on rent
FinanceOperationsPercentageQuarterly
Capitalization Rate (Cap Rate)Annual net operating income as percentage of property value
FinancePercentageQuarterly
Cost Per Square Foot (CPSF)Occupancy cost per square foot of real estate
FinanceOperationsCurrencyMonthly
Project Schedule Performance Index (SPI)Earned value relative to planned value for project timing
OperationsRatioWeekly
Cost Performance Index (CPI)Earned value relative to actual cost for project budget efficiency
FinanceOperationsRatioWeekly
Safety Incident Rate (SIR)Number of workplace safety incidents per 200,000 hours worked
OperationsRateMonthly
On-Time Delivery Percentage (OTD)Percentage of orders delivered by promised delivery date
OperationsPercentageDaily
Cost Per Mile (CPM)Average operational cost to drive one mile in logistics operations
FinanceOperationsCurrencyMonthly
Dock-to-Stock Time (DTS)Time from shipment arrival at warehouse to stock availability
OperationsDurationDaily
Defect Rate (DR)Percentage of products or deliverables with quality defects
OperationsPercentageDaily
Customer Lifetime Value (CLV)Total expected profit from a customer relationship over time
FinanceSalesCurrencyQuarterly
Net Revenue Retention (NRR)Revenue growth including expansion minus churn as % of prior year
FinanceSalesPercentageMonthly
Vendor Compliance Score (VCS)Supplier adherence to contracts, quality, delivery, and payment terms
OperationsScore / IndexMonthly
Customer Health Score (CHS)Composite indicator of customer relationship strength and risk
Customer SuccessScore / IndexWeekly
Time to Value (TTV)Days from onboarding to customer realizing initial product benefit
Customer SuccessProductDurationMonthly
Grants Received Per Employee (GRPE)Annual grant funding divided by team size
FinanceExecutive / C-SuiteCurrencyAnnual
Labor Cost Percentage (LCP)Employee salaries and benefits as % of total operating revenue
FinanceOperationsPercentageMonthly
Food Cost Percentage (FCP)Cost of goods sold for food/beverage as % of food/beverage revenue
OperationsFinancePercentageDaily
Data Breach Incident Rate (DBR)Number of data breach incidents per year
EngineeringOperationsCountOngoing
Carbon Footprint Per Unit (CFPU)CO2 emissions equivalent per unit of product/output
OperationsExecutive / C-SuiteRatioQuarterly
R&D Investment Percentage (R&D%)Research and development spending as % of annual revenue
ProductEngineeringFinancePercentageQuarterly
Internal Promotion Rate (IPR)Percentage of leadership positions filled by internal candidates
HR / PeopleExecutive / C-SuitePercentageQuarterly
Risk Incident Frequency (RIF)Number of identified risk incidents or issues per period
OperationsExecutive / C-SuiteCountMonthly
Strategy Execution Score (SES)Composite measure of strategic plan progress vs goals
Executive / C-SuiteScore / IndexQuarterly
Repeat Guest Rate (RGR)Percentage of guests making return visit within set timeframe
Customer SuccessOperationsPercentageMonthly
Employee Engagement Score (EES)Overall employee satisfaction and engagement measured on scale of 0-100
HR / PeopleExecutive / C-SuiteScore / IndexQuarterly
R&D Investment Percentage (R&D %)Percentage of revenue invested in research and development
ProductEngineeringExecutive / C-SuitePercentageAnnual
Carbon Intensity (Sustainability) (CI)CO2 emissions per unit of revenue or production
OperationsExecutive / C-SuiteRatioAnnual
Time to Market (TTM)Average time from concept to product launch
ProductEngineeringDurationQuarterly
Net Promoter Score (NPS)Customer likelihood to recommend company on scale of 0-100
MarketingCustomer SuccessProductScore / IndexMonthly
Operational Efficiency Ratio (OER)Operating expenses as percentage of revenue
FinanceOperationsPercentageMonthly
Employee Training Hours Per Person (ETH)Average annual training hours per employee
HR / PeopleOperationsDurationAnnual
Supplier Defect Rate (SDR)Percentage of supplier deliverables with defects
OperationsSupply ChainPercentageMonthly
Brand Awareness Index (BAI)Percentage of target market that recognizes company brand
MarketingExecutive / C-SuitePercentageSemi-annual
Safety Incident Rate (SIR)Number of safety incidents per 100 employees annually
OperationsHR / PeopleRateMonthly
Customer Data Security Incidents (CDSI)Number of security breaches affecting customer data annually
EngineeringOperationsExecutive / C-SuiteCountAnnual
Internal Promotion Rate (IPR)Percentage of leadership positions filled by internal candidates
HR / PeopleExecutive / C-SuitePercentageAnnual
Regulatory Compliance Score (RCS)Percentage of regulatory requirements met and maintained
OperationsExecutive / C-SuitePercentageQuarterly
Innovation Pipeline Value (IPV)Projected revenue from projects currently in development
ProductEngineeringExecutive / C-SuiteCurrencyQuarterly
Diversity & Inclusion Index (DII)Composite score measuring workforce diversity and inclusive practices
HR / PeopleExecutive / C-SuiteScore / IndexAnnual
Customer Lifetime Value Distribution (CLVD)Range and distribution of CLV across customer segments
SalesCustomer SuccessFinanceRatioQuarterly
Contract Renewal Rate (CRR)Percentage of expiring contracts that are renewed by customers
Customer SuccessSalesPercentageMonthly
Average Deal Size (ADS)Mean revenue value of closed contracts
SalesFinanceCurrencyMonthly
QA Test Coverage (QA Coverage)Percentage of code and features covered by automated and manual tests
EngineeringOperationsPercentageSprint/Monthly
Procurement Cost Savings (PCS)Total savings from vendor negotiation and supply chain optimization
OperationsSupply ChainFinancePercentageMonthly
First Contact Resolution Rate (FCR)Percentage of support tickets resolved on first customer contact
Customer SuccessOperationsPercentageMonthly
Revenue Per Employee (RPE)Total revenue divided by headcount
FinanceExecutive / C-SuiteOperationsCurrencyQuarterly
Competitive Win Rate (CWR)Percentage of deals won against specific competitors
SalesProductPercentageMonthly
Return on Marketing Investment (ROMI)Revenue generated per dollar of marketing spend
MarketingFinanceRatioMonthly
Product Roadmap Delivery Rate (PRDR)Percentage of committed roadmap features completed on schedule
ProductEngineeringPercentageQuarterly
Vendor Scorecard Rating (VSR)Composite quality and performance score for key vendors
OperationsSupply ChainScore / IndexQuarterly
% Revenue from New Products (% New Revenue)Percentage of revenue from products launched in past 3 years
ProductFinanceExecutive / C-SuitePercentageAnnual
Customer Satisfaction Score (CSAT)Average satisfaction rating from customer surveys (0-100 scale)
Customer SuccessProductScore / IndexMonthly
ML Model Accuracy & Performance (ML Accuracy)Accuracy, precision, and recall metrics for production machine learning models
EngineeringProductPercentageWeekly
Days Sales Outstanding (DSO)Average number of days to collect payment after invoice
FinanceDurationMonthly
Carbon Footprint Per Unit (CFP)Total carbon emissions (Scope 1, 2, 3) divided by production units or revenue
OperationsExecutive / C-SuiteRatioQuarterly
Waste Diversion Rate (WDR)Percentage of waste diverted from landfills through recycling, composting, or reuse
OperationsPercentageMonthly
Renewable Energy Usage Percentage (REU)Percentage of total energy consumption from renewable sources (solar, wind, hydro)
OperationsExecutive / C-SuitePercentageMonthly
Water Consumption Intensity (WCI)Total water usage divided by production units or revenue
OperationsRatioQuarterly
Employee Satisfaction Index (ESI)Composite score of employee engagement, satisfaction, and sense of purpose (0-100)
HR / PeopleExecutive / C-SuiteScore / IndexSemi-annual
Board & Leadership Diversity Index (BDI)Composite score measuring gender, ethnic, and professional diversity in leadership
HR / PeopleExecutive / C-SuiteScore / IndexAnnual
Supply Chain Sustainability Score (SCSS)Composite assessment of supplier environmental and social responsibility practices
Supply ChainOperationsScore / IndexQuarterly
Regulatory Compliance Rate (RCR)Percentage of areas meeting all applicable regulatory requirements without violations
OperationsExecutive / C-SuiteFinancePercentageQuarterly
Security Vulnerability Remediation Time (SVRT)Average days from vulnerability discovery to remediation/patching
EngineeringOperationsDurationWeekly
Data Breach & Security Incidents (DBI)Number and severity of data breaches and security incidents in reporting period
OperationsEngineeringCountMonthly
Incident Response Time (IRT)Average time from incident detection to full containment and remediation
OperationsEngineeringDurationWeekly
Third-Party Risk Score (TPRS)Composite risk assessment of vendors, partners, and third-party service providers
OperationsSupply ChainFinanceScore / IndexQuarterly
Compliance Audit Findings (CAF)Number and severity of findings from internal and external compliance audits
FinanceOperationsExecutive / C-SuiteCountQuarterly
Business Continuity & Disaster Recovery Readiness (BCR)Percentage of business functions with up-to-date contingency plans and verified recovery capability
OperationsEngineeringPercentageSemi-annual
Research & Development Intensity (RDI)R&D spending as percentage of total revenue
ProductEngineeringFinancePercentageQuarterly
Patent Filings & Intellectual Property (PF)Number of patent applications filed and patents granted in period
EngineeringProductCountQuarterly
New Product Revenue Percentage (NPR)Percentage of revenue from products launched in last 12-24 months
SalesProductFinancePercentageQuarterly
Product Innovation Velocity (PIV)Number of new features released, improvements shipped, and innovation cycles completed per quarter
ProductEngineeringCountQuarterly
Feature Adoption Rate (FAR)Percentage of users actively using new features within 90 days of release
ProductCustomer SuccessPercentageMonthly
Time to Market (TTM)Average days from concept approval to product/feature launch to customers
ProductEngineeringOperationsDurationQuarterly
Customer Lifetime Value to Acquisition Cost Ratio (LTV:CAC)Ratio of total customer lifetime value to customer acquisition cost
SalesMarketingCustomer SuccessRatioQuarterly
Customer Health Score (CHS)Predictive score (0-100) indicating likelihood of customer retention, expansion, or churn
Customer SuccessSalesScore / IndexWeekly
Customer Effort Score (CES)Average ease rating (0-10 scale) of customer interactions with company
Customer SuccessProductOperationsScore / IndexMonthly
Product Usage Depth & Feature Adoption (PUDS)Composite score of unique features used, frequency of engagement, and depth of platform utilization
ProductCustomer SuccessScore / IndexWeekly
Profitability by Customer Segment (CSP)Gross profit and margin by customer segment (industry, company size, product tier, geography)
FinanceSalesProductCurrencyQuarterly
Customer Referral & Word-of-Mouth Rate (RR)Percentage of new customers acquired through customer referrals and recommendations
SalesCustomer SuccessMarketingPercentageMonthly
Process Automation Rate (PAR)Percentage of business processes that are fully or partially automated
OperationsFinanceEngineeringPercentageQuarterly
Operational Cost Per Transaction (OCPT)Total operational costs divided by number of transactions processed
FinanceOperationsCurrencyMonthly
Process Cycle Time (PCT)Average time required to complete key business processes end-to-end
OperationsProductDurationMonthly
Asset Utilization Rate (AUR)Percentage of available capacity of key assets (equipment, facilities, staff) actually used
OperationsFinancePercentageMonthly
Quality Defect Rate (QDR)Percentage of products/deliverables with defects, rework needs, or quality issues
OperationsProductEngineeringPercentageWeekly
Revenue Per Available Room / Unit (RevPAR)Hotel/hospitality: (Room Revenue / Available Rooms), Real Estate: (Property Revenue / Available Units)
FinanceOperationsCurrencyDaily
Occupancy Rate (OR)Percentage of available rooms, beds, or capacity actually occupied
OperationsFinancePercentageDaily
Student Retention Rate (SRR)Percentage of students continuing studies from one year/term to the next
OperationsExecutive / C-SuitePercentageAnnual
On-Time Delivery Rate (OTD)Percentage of shipments delivered on or before promised delivery date
OperationsSupply ChainPercentageWeekly
Loan Loss Reserve Ratio (LLRR)Loan loss reserves (provisions for bad debt) as percentage of total loans outstanding
FinancePercentageQuarterly
Perfect Order Rate (POR)Percentage of orders delivered complete, on-time, in perfect condition, with accurate invoice
OperationsSupply ChainCustomer SuccessPercentageWeekly